FAQ
Q
What types of products do you offer?
A
We specialize in the trendy toy industry, offering a range of cultural and creative products, including blind boxes, action figures, collectible figurines, keychains, charms, home decor items, and licensed IP derivatives. We also support OEM/ODM customization and can develop original IP or derivative products.
Q
Do your products meet global safety and regulatory standards?
A
Yes, our products comply with international safety standards such as CE certification, EN71 (European Toy Safety Standard), CPSIA (Consumer Product Safety Improvement Act), and others, ensuring smooth entry into markets in Europe, the US, and Asia.
Q
Do you support custom products based on our designs?
A
We offer comprehensive customization services, including OEM production, custom packaging, color, and material options. We can also assist in developing original IPs.
Q
How can we track the production progress and quality control?
A
We provide transparent production tracking, with regular updates on progress and quality inspection results. Customers can arrange factory visits or third-party inspections at any time.
Q
What is your delivery timeline?
A
The sample production timeline for custom products is typically 7-10 days, while mass production takes 25-45 days, depending on factory scheduling and order quantity.
Q
How do you ensure the copyright and IP legality of custom products?
A
We strictly adhere to IP licensing agreements and have long-term collaborations with international brands such as BANDAI, Disney, Starbucks, and more, ensuring the legality of every IP product.
Q
What is your MOQ?
A
Our standard MOQ is 3,000 units, except for resin products. For multiple designs, we can consider a minimum order of 1,000 units per design.
Q
How do you handle international logistics and shipping?
A
We partner with multiple international logistics companies to offer air, sea, and land shipping options, optimizing logistics solutions to ensure timely delivery.
Q
Do you provide after-sales service?
A
Yes, we offer high-quality after-sales service. If there are any issues with the products after delivery, we provide timely solutions to address them.
Q
How can I get a product quote?
A
Please provide the product specifications and requirements (such as quantity, design, packaging, etc.), and we will offer a detailed quote and estimated delivery timeline.
Q
Do you support IP collaboration and licensed development?
A
Yes, we support IP licensing collaborations and can develop market-ready products based on partnership needs. We also offer IP derivative services for further product innovation.
Q
What is your payment term?
A
Our payment terms are 30% deposit + 70% balance:
· A 30% deposit is required upon order confirmation to initiate production.
· The remaining 70% is due before shipment, after the products pass inspection.
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