Service Center
Our company always focuses on customers, strives to improve product quality and service levels, and aims for zero product defects and zero customer complaints. We solemnly make the following commitments:
service hotline: +86 153-0278-1818
E-mail: info@winbolp.com
Pre-sales service
(1) Based on user needs, assist customers in selecting suitable products with correct specifications and models
(2) Warmly welcome customer visits and promptly handle user calls, letters, faxes, and inquiries.
In-sales service
(1) Strictly adhere to the technical requirements specified in the contract and relevant national standards in organizing production, ensuring both quality and quantity, and deliver on time at the agreed location.
(2) If early delivery is required due to user selection errors, insufficient order quantity, or special circumstances, our company will prioritize the user's urgency, arrange production with priority, and make every effort to meet the user's requirements.
After-sales service
(1) Our company implements a 24-hour all-weather service system, which means that upon receiving a service request from a customer, our marketing service personnel will respond within 24 hours to address any concerns the customer may have.
(2) We are responsible for any product quality issues such as damage or shortage before the product is submitted for inspection.
(3) For any quality issues that exist or occur during the warranty period, if confirmed by both parties as our responsibility, we will be responsible for handling the defects, making replacements, or providing refunds free of charge. We promise to provide services within 7 days under normal circumstances and within 3 days in emergency situations, with reasonable expenses borne by us.
(4) If both parties confirm that the quality issue is caused by the user's responsibility, we will actively assist in resolving it and meeting the user's requirements.
(5) During the installation and usage process, if users require technical guidance, we will promptly dispatch professional technicians to provide free services to meet user needs.
(6) Our company establishes user profiles and regularly contacts users in writing and by phone to solicit their opinions and suggestions. We collect and analyze suggestions and quality issues raised by users, continuously improve our company's management, further enhance product quality and service quality, and strive for excellence to meet users' needs.
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